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Dealership Reviews
for Banner Ford of Monroe in Monroe, LA

How Are We Doing?

You can always expect world-class service and selection at Banner Ford of Monroe. In fact, it’s our personal approach that continues to bring our customers back time and time again. But just what is it about Banner Ford of Monroe that sets it apart from the competition? There is no one more qualified to answer that question than our customers! Here you will find reviews from Banner Ford of Monroe customers, many of whom have been shopping with us for years. We invite you to look around and hope you will leave a review of your own once you have been to see us. Thank you in advance for taking the time to do so.

  • Adrienne melancon-elmore
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  • Corey Dent
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  • Doris Dixon
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  • Evhenii Tyshnyuk
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  • Herman Johnson
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  • Joseph Aguillard
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  • Mary Hewitt
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  • Michael Christian
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  • Mike Sharp
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  • Patty Sabio
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  • Ramona True
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  • Rashaan Bass
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  • Richard Scallan
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  • sabrina Whitfield
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  • Sammy Baiamonte
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  • Shatiqua Wilson
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  • Teddy Adams sr
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  • Toya Guidroz
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  • Tracy McChester
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  • KAYLA STOVALL
    At first I was nervous about purchasing my first SUV but the Steve and the WHOLE team made my butterflies fly away! Thanks Steve for finding everything I wanted in a vehicle , thanks team for making me feel welcomed!
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  • Kerry Taravella
    Awesome service
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  • david glover
    Banner helped me with a inverter failure on my new truck that I purchased at different dealer . The dealer I bought it from said they would take care of any issues and being out of town was not a problem . The dealer never followed up with me so I took it to Banner and had my truck repaired in les than 24 hours !! Learned my lesson and will be buying from Banner 100% from now on .
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  • Kevin Wade
    Banner rocks
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  • Emeric Boudreaux
    Best car purchasing experience I have ever had. Ivan did such a great job, we came back and requested him for our second purchase from Banner Ford. I highly recommend Banner Ford and especially Ivan.
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  • Amanda Nobles
    Best dealership evere
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  • Richard Fields
    Bought a used F150 elsewhere but brought it in for the first oil change. Learned the bad news... Lots of leaks and failed parts. Service advisor JASON KELLER handled me and my emotions well (Cowboy without his pick up is a fragile animal). He navigated my extended warranty company until they stepped up and made it right. YES, it took some time to handle the admin and order all the parts but I was ultimately VERY PLEASED when I received the truck back. They went the distance to correct everything, hold warranty company to their word, and repaired the truck as professionals. They will be servicing all of my vehicles moving forward. Thank you Jason and Thank you Banner Ford.
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  • Brenda Ellerbe
    Brabara Rutledge the best
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  • Al Gaudry jr
    Clean dealership, staff was helpful, especially Sara in parts.
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  • Vickie Hooker
    Danny in the service dept was very courteous and answered all my questions. Danny made me feel valued as a customer. I really appreciate that Banner is located in my neighborhood.
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  • JEFFERY N. GRIFFIN
    Dropped my vehicle into service for repairs and my service provider Aaron Davenport made the experience great and effortless. He is by far they best service provider every!!!
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  • Hurby Oubre'
    Enjoyable
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  • Shaunda Naquin
    Everyone at Banner Chevrolet worked together to make this a pleasant experience.
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  • Christopher Thompson
    Everyone was over the top helpful customer service A-1 5 gold stars .
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  • Silas Coleman
    Everything was excellent
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  • LML65PRIDE
    EXCELLENT SERVICE
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  • Perry Thomas
    Fast service dept
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  • Darren Marioneaux
    Fastest in and out of a dealership I ever experienced,and was professional about the sale
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  • Timothy Williams
    Good job
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  • Mauri Michel
    Good truck buying experience! Darrin in sales and Les in finance, are great to work with!!! 👍
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  • Dean DiSalvo
    Got a new 25 Chevy pick up truck was very friendly and knowledgeable. Got me on the road very quickly.
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  • Kenneth Roberson
    Great experience and great customer service
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  • john mcwilliams
    Great service Technicians.
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  • Captain Joe's Angling Adventure's
    Had a situation today while on our way to the camp we blew an Intercooler hose on the 6.7 ltr diesel an all this take place at 4:20 in the evening. I happen to live in Slidell and we called Banner and spoke to Caleb in parts, this guy was Super nice and helpful he had the part Put it on the counter for me while my wife ran to pick me up to try and get there before they closed. Parts were closing as we pulled up and we were able to get the part these people were Super Helpful and made it a mission to make sure I got what I needed to fix this on the side of the road.
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  • Michael Ruiz
    Had a wonderful experience with Banner Chevrolet. Johnny Brumfield Jr. and Myron Brogan went out of their way to make sure I was satisfied with my new lease. They made the process low stress and they were very accommodating. They even delivered the new car to my house. Now that’s Awesome Service!! Highly recommend them and a special thank you to Rick Flick as well. From a Very satisfied Customer!
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  • Jordan Bonura
    Hands down the best experience I've ever had buying a car William Fleet helped us through the whole process making it very easy and smooth 10 out of 10 would buy from them again.
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  • Melinda Greenwall
    Hi I’m Melinda just was curious about my boy Earvin :) I haven’t seen him off highway in a while and I had few friends stop by looking say his desk was moved had really clean and nice area. He would always meet everyone and make everybody day everyone I know says he’s a genuine guy. He would be on lot everyday making people laugh and being himself tell him give me call I’m still in market and we not buying from nobody but Earvin
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  • Jordan Angelo
    Highly recommend, I but plenty of ford trucks and Banner Ford keeps me going and on the road. Special shoutout to Josh Spell!!
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  • Lynn Evans
    I always set my visit with Mr. Lewis and for years have been extremely satisfied and confident that he'll take good care of my vehicle.
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  • RayBan Johnson
    I brought my 2019 F-150 in for an oil and filter change. We were short on time because we had a doctors appointment to get to. Amanda Talamo stepped up and was able to get us in and out very quickly and we were able to make it to the doctors appointment. Thanks for the great service.
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  • Eddy Myers
    I had an outstanding experience with the parts and service team! Everyone we dealt with was extremely courteous, knowledgeable, and helpful. They went above and beyond in helping us get a replacement to a lost key fob in a compressed timeframe since the vehicle was needed for an out-of-state trip. Will definitely use them for future vehicle needs.
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  • Kourtney Wise
    I just bought my car from Carvana and the check engine light came on after 13 days of having it. I called Banner Ford and Leanne made me an appointment for 7:30 am well being a single mom things come up and and I had to push the time back. She gave me no grief and was completely understanding. I finally got it in and she worked hard in the warranty part of it and I had no out of pocket and expense. So as you know I’m a happy customer because of Leanna and banner Ford. Thank you so much for your help and your excellent customer service. I will get back !!
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  • Tammy Merry
    I live in Slidell and refuse to bring my Bronco to Supreme Ford (worst dealership ever). I called Banner Ford and had the pleasure of speaking to Gary Burch! He was so helpful! He quickly made an appointment for me and my Bronco was fixed the same day! The customer service I received from not just Gary but everyone was outstanding! So much so I wanted to celebrate and brought a bottle of champagne when I picked up my vehicle! I highly recommend Banner Ford and will make that drive (hopefully not too often) anytime I need service!
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  • Ralph Tankersley
    I purchased a new F-150 pickup from Ivan Lopez and William. Both were very nice and helpful with my purchase. Ivan showed me all the new accessories I had and how to operate them. He is very knowledgeable and took his time with me. I actually enjoyed the experience of buying a new vehicle.
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  • Kristen Meeks
    I recently leased a new Ford Explorer with the help of Darrin Hooter at Banner Ford, and could not be happier with the assistance and work Darrin put in. I was in a time crunch to turn in a vehicle and start a new lease and Darrin helped me get the exact vehicle I asked for. This was my 4th time leasing from Ford and by far the most efficient and easiest transaction. Thank you Darrin for being so responsive, answering all questions, and making it effortless for me to swap cars. I have been singing your praise to everyone!!
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  • Camilla R Breland
    If you need a vehicle this is the place to go for used and new vehicles they are so friendly there will help you out love our Nissan truck
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  • Londa Brumfield
    I'm always very pleased at the service I received at Banner Chevrolet the service manager and employees are very courteous and provides the best care for my car I will continue to be a customer thanks!! Banner
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  • Anna Gourgues
    It was EXTRA satisfactory!! Rita and her sales manager were amazing!
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  • Steven Daniels
    It's Always a Pleasure to Go where All the Staff at This Dealership location Respects You with the Up most Excellent Service!
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  • bShaw Reacts
    Ivan Lopez at Banner Ford in Mandeville, LA was outstanding! He’s super knowledgeable and made the car buying process smooth and enjoyable from start to finish. He answered all of our questions, was patient, and never made us feel pressured. If you’re in the market for a new vehicle, I definitely recommend asking for Ivan—he’ll take great care of you!
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  • Steven
    Ivan Lopez is the best ! I went to see Ivan in late July, and told him I was looking for a new F-350.I have purchase 3 other vehicles from Ivan in the past. Banner did not have the F-350 on the lot that I was looking for. BUT Ivan took the time on a Saturday afternoon to show me and my wife other F-350s that was on the lot. With Ivan's help it educated us on the engine, and other options to look for on the truck. Ivan and his sales manager checked with other dealers up to 300 miles to find me the truck I wanted. I want to thank Ivan on the time, and personal service he gave me and my wife. Thanks, Ivan Steve L
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  • Matt Reno
    Just bought a new truck at Banner. Johnny Brumfield jr my sales person was the best! He went above and beyond all expectations. I live out of state he helped me find a deal on my airline ticket,picked us up at the airport. I recommend him 100% thanks Johnny!!!
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  • Sara Aronzon
    Like the good reviews
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  • David P
    Louis is always prompt and I get along great with him...Trulisha is always available....and it's great when I get to see Myron and Barbara. I wouldn't think of going anywhere other than Banner!
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  • Patti Bene
    Louis Luna always takes care of his customers and makes sure they are satisfied...
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  • Kelly Leblanc
    Louis provides great information with the issues on my vehicle and keeps me updated on the status of the repairs.
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  • BETTY BENNETT
    Mr Myron my salesman was excellent in helping me to buy another car after my car was flooded due to Hurricane Francine.
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  • Terri Larios
    Mr. Johnny and Mr. Keith were great. Prices were better than the dealership in Slidell for sure. The give you a video at every oil change so you can see what they see.
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  • kathy moser
    Ms. Ruttledge drove to our home with a loaner, then she took our car in for repair. The repair supervisor Mr. Louis called us and explained what was happening in our car, how much it would cost, then they got it repaired in 24 hours. Incredible!!!!
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  • Marlon Young
    No comments
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  • Louis Noble jr
    Not at this time
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  • Mikell Preston
    Overall amazing experience
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  • Christopher Wren
    Professional and courteous service.
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  • Lauren Hickey
    Purchased my Ford Bronco with Rich Tucci @ Banner Ford Mandeville location. Excellence service! If looking to purchase with Ford give Rich a buzz ;) Thank you !! Love my wheels !!
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  • TouchOfEvil04
    Rachel and the service department are top notch!!!
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  • Delores Montgomery
    Service was good, very attentive to my vehicle needs.
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  • A Garner
    Simply amazing on all levels. Hands down the best of the best. Greg you have set the bar. Congrats to you.
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  • NikitaWFullblast Castle
    Smooth service every time!!
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  • Heather Watson
    The best.
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  • Jeremy Milton
    The financial department is great. So is the sales. I had problems with the service department. However, it was addressed. The service department was very pleasant after the mishap we had. Make it easier on your buyer.
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  • Dona Villani
    The salesman Myron was great, and I recommended him to a friend.
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  • Mary Ordoyne
    The salesmen were very nice, helpful friendly and knowledgeable. Thank you Keith and Eric.
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  • Mike Hoss
    They made the experience as easy as possible. Nice and helpful.
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  • Vicki S
    This is the 3rd vehicle my family has purchased from Theodore Field and Banner. There is a trust built and Theodore is simply the best we have found.
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  • Alexis Edwards
    This time it was faster not all day for a oil ch
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  • Darlene Forney
    This time was quick but the last time I had to wait 6 months for a radio my radio showed me driving in reverse mode, when I got out the car it would stay on and I could not connect my phone to my car and they told me there was no loner cars, but I told them that's how I made my money by going to people's home so they did pay for my rental after I had rented a car.
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  • Sonia Sabatier
    Tire service maintenance light came on so I called Banner and the service dept said to bring it in . They said it maybe due to tire sensor going bad.. Exactly what it was a bad tire sensor. They took care of the problem and I was on my way home. Thanks BANNER Tire Service .
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  • Steven Armstrong
    Update-Mr. Jason called the following day and we spoke through everything. It’s all worked out and I’ll still be a returning customer. Currently sitting here after picking my truck up and finding the check engine light on. It was not on previously as I dropped off for a simple battery replacement. To start off, when the service department called, they gave me a price of $259. When they called to say it was ready, the price was more unexpectedly. They failed to quote the taxes and shop fee on the original call. I was aggravated put paid it (looks like they removed shop fee-not sure). But, when leaving to find my check engine light on. Time for a review (story).The service folks in the fast lane seemed flabbergasted when I brought it up to them. Now, after getting it again (check engine light now off) The auto up/down on my window isn’t working. A gentlemen was outside and very helpful (only reason for 2 stars) and got it taken back again to get checked out. He stated it needed to get reprogrammed possible due to the battery being replaced. ONE would think these things would have been taken care of. To be continued… Update-30 minutes later. My service rep came in and said good to go. She took it for a spin and everything is working as it should. They had to do two resets. She was very apologetic (Updates to 3 stars). If management reaches out to discuss-I can see 4/5 stars for making it right. No one likes bad publicity.
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  • Ricardo Maldonado
    Very attentive service, the entire staff makes you feel welcome as soon as you walk through the door.
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  • Honora Philson
    Very friendly & professional staff when trying to make my delivery
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  • Laina Horton
    Very impressed by Nick. He made my experience very easy and smooth. Enjoyed my experience.
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  • Patricia Warren
    Very satisfied with your services
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  • Daniel Tyrney
    Was in and out pretty quick. Rob in the parts department is an ace and knows his business
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  • Rebecca E
    Was looking for a new truck for my dad, ended up getting assistance from salesman named Shae Wood. He was very helpful and I didn't feel like I was being excessivley pressured into anything I didn't want. Probably best car buying experience I've had. He called and checked in on us later after the sale as well. Great customer service.
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  • Janie Talbott
    We are from Ohio. In June, we were driving from Savannah to Austin Tx when we heard something dragging from our car. We contacted Banner Ford late in the afternoon, and they told us to bring the car in We arrived shortly before closing time. They looked at the problem and a young man promptly climbed under the car and fixed the problem. Banner had us back on the road within 30 minutes. If we lived closer to Mandeville La. we would purchase all of our cars from Banner due to this service , but Ohio is just a little too far. Thank you Banner for saving our trip.
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  • Rosalinda G
    We are so thankful for the quick, efficient, and friendly service we received this afternoon! The team fixed our truck fast and effectively, allowing us to get back on the road and make it home safely. Their professionalism and expertise made all the difference. Highly recommend!
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  • Kathy Miller
    We had an issue with our truck while traveling through the area pulling our fifth wheel trailer. I called and Sheryl told us to bring it right in. We did and they looked at the truck immediately and, after some repairs, our issue was resolved. A huge shout-out and thank you to Sheryl and technician Sammy for your prompt and courteous service. You are the best!!! Thank you from the Canadians!
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  • marty robertson
    We have been customers of Banner Chevrolet since 2015 and we have purchased three different vehicles from them. They have always been very personable, professional, and helpful. I recommend them to anyone in the market for a vehicle
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  • Harry Giarrusso
    Went to an annual car show hosted by Banner. These folks are awesome ! They roll out the red carpet and make everyone feel right at home!
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  • Glenda Johnson
    When I got there the lady who waited on me was super friendly and let me know what I need according to the miles on my car and I appreciated that. And the wait time was not that bad.
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  • Eddie Clements
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  • Louis Caston
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  • Paula Sharp
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  • Patrick Brawner
    First off, I hate going to dealerships for service, as I can do most things myself. We were traveling through on our way back home from vacation when I had a sudden front end issue with our truck. After the first shop failed to find an issue, I called Sheryl with Banner Ford and she was able to get me in right away so we wouldn't be stranded over the weekend. They quickly determined the front right hub was coming apart and got it changed quickly to get us back on the road. They had me out the door in less than 2 hours. Being a dealership, the prices are severely overinflated as I could have bought the part elsewhere for almost half the price. The only reason they get 4 stars instead of 5 is the price, but I am still very thankful for the quick turnaround and overall service that Sheryl and the mechanic provided.
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  • keith pickett
    Good coffee
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  • lenny pfleider
    Good experience. Made a good deal.
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  • Virender Ajmani
    I have been a loyal customer at this Ford dealership for my vehicle's oil changes and service issues, and my experiences have been positive. I wanted to give them a 5-star rating. However, I recently had a phone experience that left me frustrated. I called to discuss a specific service need and requested the service advisor to review my vehicle's history on their system. After being put on hold for about 7-8 minutes, I assumed the advisor was diligently checking my records to provide the best service advice. Unfortunately, the call was transferred to voicemail unexpectedly, and my subsequent attempts to reach them only led to more voicemails. This situation was quite disheartening, as it deviated from the high standard of service I expected from them.
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  • Clay Davidson
    Not the normal sales bullshit. Offered a price, they accepted, drove away in a new car.
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  • Gary Allen
    Sales man Patrick is a true professional.
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  • Jeremy Milton
    The financial department is great. So is the sales. I had problems with the service department. However, it was addressed. The service department was very pleasant after the mishap we had. Make it easier on your buyer.
    Google
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